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Shipping & Returns

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

All orders over £75 (excl vat) are FREE DELIVERED to any UK mainland address. Smaller orders will simply incur a £9.99 delivery charge. Kindly select the right option at the checkout stage.

We ship to any standard address, private or business, within the UK mainland. We can ship worldwide but obviously those shipments would be liable for additional transport costs. Please contact us with your requirements and we will advise you accordingly.

Unlike many of our competitors we do not sell items that are not in stock so you can order in confidence knowing your order will be despatched without a delay.